Refund / Return Policy

If you are not entirely satisfied with your product, you can return the item within 30 days of purchase. The item must be in its original packaging with all accessories. Once we have received the item, our engineers will inspect your returned item and your refund will be processed within 1 to 2 business days.

Please contact us before returning the item. We will attempt to resolve any issues you are experiencing and, if we are unable to do so, provide full return instructions. When returning an item, please download, complete and include the return form below inside your order. Failing to do so could lead to a delay in your refund. If you are unable to print the form you can fill out the information onto a blank piece of paper and include that instead.

In the event that the item is not containing all accessories or is poorly packaged and as a result returned damaged, we may be unable to issue a full refund. A customer service agent will explain this to you. 

 

Returning Procedures

  1. Returns are accepted within 30 days of purchase, please complete the downloadable form below and return the item/s within 14 days of contacting us.
  2. Please download and complete the form below and include this with your return.
  3. All returned items must be properly protected against possible transport damage.
  4. You, as the buyer, are responsible for the cost of returning the item/s. Please use Royal Mail Second Class Parcel or lower. Our engineers inspect returned items, and if found to be faulty, your return postage will be refunded up to a maximum of £4.00

Return Address
Digital Daffodil Ltd,
Unit 1 Rawmec Business Park,
Plumpton Road, Hoddesdon,
EN11 0EE

Click Here to Download the Return Form

 

📧 Email us: service@idaffodil.co
📞 Call us: +44 1920 48 77 70 (Mon-Fri, 9am - 5pm)